Defective Items: Due to the types of products we sell, we do not accept opened returns that appear to have been used, crashed, misused or modified in anyway. We reserve the right to return any merchandise at the expense of the customer that we deem not defective from the manufacturer. To obtain an RMA for return, click on "My Account" at the top of the page and log in. It will bring you to your account summary. On the list of recent orders, select "view details" next to the order the product you want to return is on. On the order details page, click on the "Add New RMA" button. Once the RMA is approved by us, you will receive an email with instructions. We refuse shipments that are returned back to us without an RMA. We DO NOT allow exchange of defective items for different items or models.
Order Discrepancies: Customers must inform us at support@clubheli.com of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
Returns & Exchanges: We want you to be 100% satisfy with your purchase from ClubHeli.com. If you for any reason are not completely satisfied, you may return your new and unused merchandise for a full refund (STORE CREDIT ONLY - NO RESTOCKING FEE) within 15 days of the delivery date. Please note that we cannot refund any shipping charges or accept returns of any product that has been used. Customers must obtain a Return Merchandise Authorization (RMA) before shipping any merchandise back to us. We refuse shipments that are returned back to us without RMAs. To obtain an RMA for return, click on "My Account" at the top of the page and log in. It will bring you to your account summary. On the list of recent orders, select "view details" next to the order the product you want to return is on. On the order details page, click on the "Add New RMA" button. Once the RMA is approved by us, you will receive an email with instructions.. Finally, customers must agree to the following upon shipping any merchandise back to us:
- Return shipping is the responsibility of the customer.
- We recommend that you use a tracking number and insurance.
- We are not responsible for lost packages.
- The merchandise must be unopened,brand new and unused in its original packaging.
- Include a copy of your invoice and a brief description of the reasons for the return/exchange.
- Item(s) shipped to us must be well packed and padded in a strong box.
- RMA's take up to 15 business days to process.
